Our Rental Policies

Inspect the Property

Blue Swell is very proud to offer you luxury vacation rental properties along Florida’s gulf coast, and now Park City! 

All of our properties have high quality photographs accompanying their listings on our website, giving you an opportunity to see the property before you rent it. If you should have any questions or concerns about a property, don’t hesitate to ask us before making your reservation.

When you check in to a property, be sure to inspect it and check that nothing is broken or damaged. You will be held liable for any broken or damaged items when you check out. We have a talented housekeeping and maintenance staff that keeps everything in order. Should we make a mistake, please let us know so nothing keeps you responsible.

 

Hours of Operation

We will be open at the minimum of Sunday through Saturday from 8 am to 5 pm. Our customer support response time goal is within 24 hours. There are a number of ways you can reach us, provided on the contact page, including phone, email and live chat.

 

How To Make A Reservation

Making a reservation with us is simple. We have three ways you can do this.

Online: Each of our properties has an availability calendar on its page where you can see when it is available. This makes it easy for you to figure out when you want to come, or if you can come to that particular property during the date of your vacation.

If you’re not comfortable with doing this online, give us a call or send an email. We are always available during business hours to talk to you about any of our properties.  We know all of them well, and would be glad to tell you exactly what you should expect when you check in.  

Once a reservation is confirmed, and the deposit is paid, you will receive an email confirmation of your reservation along with a link to our policies.  If you see any discrepancies, please notify us immediately.

 

Reservation Terms

During peak season, most of our properties are rented with a 7-night minimum from Saturday to Saturday, however, some of the smaller condos can be rented for less than that.  Most of our accommodations do not require a 7-night minimum during the off-season times.

 

Payment

An Advance Rent Deposit will be required at the time of reservation by credit card. The remainder of the Rental Amount is due 31 days prior to the Arrival Date. Note, your reservation is not confirmed until the Advance Rent Deposit is charged on the Credit Card provided. All reservations are manually confirmed, and online reservations are charged within 24 hours of booking. This agreement will not be considered in full effect, or enforceable, until the Advance Rent Deposit is charged to the Credit Card.

 

Cancellations | Refunds | Unit Limitations

In the event that a cancellation is required, revocation must take place within 24 hours of the booking date and time to receive a full refund of the required advanced deposit without penalty. Reservations cancelled after 24 hours will forfeit the initial 45% deposit as a late cancellation fee when the reservation is 31 days out or more.  For reservations 30 days out or less you will forfeit the entire amount of your reservation as a late cancellation fee. No exceptions will be made. For additional protection for your vacation, we offer Travel Insurance by CSA. Blue Swell will make every effort to place guests in their selected unit, however, due to circumstances beyond the company’s control, we are not able to guarantee specific units or rooms. We ask you to understand that between the time of booking and your arrival, maintenance issues can develop, condo sales can occur, and other circumstances beyond our control can change circumstances of what is available. Blue Swell also reserves the right to not accept online reservations in the event of rate discrepancies due to software integration issues, maximum capacity concerns, and credit card declinations.

 

Security Deposits

All of our rentals include a damage insurance fee – this price varies depending on the size of the property you are renting. We do this so you don’t have to pay a damage deposit that you have to wait to get returned to you.  The flip side of this is that if you damage something, it is a pain to go through the repair and claims process.  So, we will charge you a convenience fee if we have to file a claim on any damages caused. The damage insurance fee covers accidental damage and does not cover intentional damage.  If there is intentional damage, or what is suspected to be so, we will charge the credit card on file to cover the costs of repairs.

 

Details on The Damage Waiver

This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500. Any damages that exceed $1500 will be charged to the credit card on file. If, during your stay, one of the guests in the property causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the guest will reimburse the Company for the cost of repair or replacement of such property up to a maximum benefit of $1500. Certain terms and conditions apply.

 

Check-In Policy

Check-in begins at 4pm and may be as late as 6pm depending on the season. This gives our housekeeping and maintenance staff time to clean or make repairs after the previous check-out. Early check-in times could be available upon request. We will do everything we can to accommodate.

 

All of our condos and homes have a numeric keypad entry system. We will send you written confirmation of your reservation along with specific check-in instructions for the property you’re staying in 7 days prior to check-in.

When you get into the unit, walk around before you get settled in to be sure there are no damages. You will be held liable for damages not reported by you or our housekeeping and maintenance staff.  All damages need to be reported to us over the phone, or via email with photo documentation.

 

Things You Need to Bring

All of our condos and beach homes are equipped with all of the basic things you will need for your vacation, but there are a few things you will need to be sure you have.

Extra toilet paper – there will be two rolls of toilet paper provided for each bathroom.

Beach towels – all of our units have bath towels, but they ARE NOT beach towels.  Please bring your own beach towels.

Dishwasher and laundry detergent – there will be two laundry pods and two dishwashing pods to get you through the first day, after that you will need to purchase additional.

DVD’s – most of our units will have a DVD player, but if you want to use it, you’ll need to provide the DVD’s.

 

Maintenance

It is our goal for you to have the best vacation when you stay with Blue Swell. In keeping with that, please let us know if you have any maintenance issues during your stay. Each of our units is inspected prior to your arrival, but if something should happen while you’re here, it’s your responsibility to let us know so we can take care of it.  We apologize in advance if you should be inconvenienced in such a way.

 

Occupancy

The maximum number of people that are allowed to stay in any one unit is not to exceed the total sleeping capacity that is listed on the property page of the website. If we find out you’re cramming more people into our properties than what’s allowed, we have the right to evict you from the property.  Please follow the rules, they are for your own safety.

 

Minimum Age for Renters

We have a minimum age for those that are on the reservation of 25.  This means that the minimum age of whom is responsible for the reservation must be 25 or older. This is not just our rule, but the rule of the onsite management and Homeowner Associations – who strictly enforce this in all of the properties. This is something that is taken very seriously and can be the result of an eviction. If you have any questions or concerns about this, just ask us and we will make sure you have what you need.

 

Housekeeping

When you check in everything will be clean. We are confident you will keep it that way. However, if a light bulb blows out, let us know and we’ll take care of that for you.

When you check-in, if the property is not up to your satisfaction, please call our office and we will have the housekeeper back out there to fix anything. We apologize in advance if you should be inconvenienced in this way.

 

Smoking and Grilling

All of our condos and homes on our rental program are smoke free. If you’re a smoker please take it outside and off property.  All cigarette butts must be extinguished and exposed of properly.

Grilling is absolutely permitted, but on concrete surfaces only, or in the appropriate facilities.  Many of our accommodations have grilling areas around the pool, by the gulf, or elsewhere.

 

Guarantees

We cannot guarantee the functionality of any resort amenities, the weather, the surf or water conditions, how many clouds are in the skies, how many fireworks you see, or any other unreasonable things that normally would not be guaranteed.

 

Do Not Damage Our Condos or Homes

Damage can include but is not limited to:

  • Damage to the unit or its contents, beyond normal wear and tear
  • Signs of pets being in a non-pet friendly unit
  • Excess debris, rubbish, trash, soiled dishes
  • Linens damaged, destroyed or taken
  • Furniture damaged
  • Marks on the walls
  • Holes in the walls

If you’ve damaged the condo or home during your stay, we have the right to come after you for all damage related costs on top of the covered amount. We take damage to our owner’s properties very seriously.

All of our rentals include a non-refundable damage waiver. This covers you in case something happens accidentally. We do this so you don’t have to pay a damage deposit that you have to wait to get returned to you. The flip side of this is that if you damage something, it is a pain to go through the repair and claims process. So, we will charge you a $250 convenience fee if we have to file a claim on any damages you cause.  

Other reasons you may get charged for damage: 

  • If you’re evicted by the owner, local law enforcement, or on-site security staff
  • If you remove furniture or any other item from the unit
  • If you leave stains on the carpets, furniture or any other surface
  • If you cause damage to any of the exterior of the property
  • If you break windows
  • If you break dishes

Checkout Policy

After you’ve had a fantastic vacation, here are the things you need to do before you leave:

Make sure you haven’t damaged the condo or home

Make sure all of your trash is cleaned up

Clean all of your dishes and put them in the dishwasher

Pull the sheets and towels, and pile them in front of the washer and dryer

All wrist bands (if applicable), leave on the kitchen counter

All charges accrued during stay are paid in full (if applicable)

Check out time is at 10 am of the day you are scheduled to check out, unless specified otherwise.  Some holidays and specials will offer late check out.

If you’re going to be late checking out, please let us know so we can make appropriate accommodations.  In many cases, our housekeeping and maintenance staff will be on their way over at 10 am, so please let us know if you’re running late.

We have the right to charge you $150 per hour for every hour you are late.

Please be sure to do a once, twice and thrice over in the property to be sure you haven’t left anything.  We are not responsible for items left in the condo or home.

 

Conclusions

Note also that by renting with us, you agree to these policies.

It is our goal to make sure you have the best time ever when you’re staying with us.

Feel free to contact us anytime!